Last updated: October 28, 2020

At Cobalt Kinetics, we are committed to protecting your privacy.  This Privacy Policy explains what Information is collected from cobaltkinetics.com (“Website”) visitors and customers, how that Information is collected, and how we use it. Visitors and customers are referred to in this Privacy Policy as “you” or “your”. In the future, we may update or make changes to this Privacy Policy without notice.  The date listed at the beginning of this Privacy Policy reflects the date that the most recent changes were made. Should you have any questions regarding this Privacy Policy, please feel free to reach out to us at sales@cobaltkinetics.com. 

Information We Collect from You

We may collect personal Information (including, but not limited to, your name, address, telephone number email address, device location, transaction Information, credit card Information, and/or your birthday, individually and collectively “Information”) from you in any or all of the following ways:

• When you place an order on our website
• When you return or exchange any item you purchase
• When you create an account on our Website
• When you sign up for email updates
• When you enter a contest or sweepstakes we sponsor
• When you are referred to us through a marketing promotion or by another customer
• When you participate in a marketing survey, promotion or event

We maintain this Information, along with a record of your purchases, any exchanges or returns, and the redemption of any gift certificates or coupons, in a secure database.  We may combine the Information with other data and Information we receive about you from third parties. 

How We Use the Information We Collect

The Information we collect allows us to deliver the best possible experience for you.  We use the Information we collect to process and track your online orders and purchases, to provide any services that you request or that are used to fulfill an order (including shipping, delivery, and setup options that are provided by third parties), to send you promotional offers we believe will be of interest to you or to your family, to send you email updates, to identify your product and service preferences, to customize communications with you, to provide information concerning product recalls of any products you have purchased, to improve or expand the selection of products we offer, and to enhance the level of customer service we provide.

Information We Share with Others and Your Privacy Rights

We contract with third parties to provide certain services to our customers, which include, or may include, shipping, name and address confirmation, email distribution, third party advertising, management of promotions, market research, and payment processing. From time to time we may make our customer list and general shopping activity available to third parties for advertising purposes. In some circumstances, where we are required to do so by law or by court order, we may disclose Information to a government agency, and we may also provide Information to third parties offering fraud protection or identity theft services. We also reserve the right, as we deem necessary, to use Information to protect the rights, property, and safety of our stores, our company, our customers, our employees or others, and to prevent harm or loss in connection with any suspected or actual unlawful activity.

Non-Identifying Information

When you visit our Website, we collect information that does not identify you as an individual but helps us to provide high quality service to all.  This includes the use of “cookies” and other online tools such as “pixel tags”.  This information may include:

• IP address (this does not identify your specific location merely a city or region)
• Browser and device information
• Demographic information
• Website activity (pages visited, time spent on site, site search keywords, etc.)
• Referral information (where you came to our site from)

All of this information is collected for the purpose of conducting site performance evaluations, the quality and relevance of the information displayed and your overall user experience.  If you do not wish to enable cookies most browsers offer an opt-out to decline the use of cookies.  Contact your browser provider for more details.

Your Choices About How We Communicate with You

If you prefer not to receive mailings or email updates from us, please contact us at our address below. You can also unsubscribe from our email updates by using the link provided at the bottom of each email message we send you.

If you do not want to receive email or mailed communications from us, please write to us at the following address, making sure that you provide us with your exact name and address, or use the “Unsubscribe” link at the bottom of your e-mail:

Cobalt Kinetics

615 N 3050 E Suite A6

St George, UT 84790

Because we plan our mailed communications in advance, it may take several weeks for you to stop receiving mailings from us.

Links to Third-Party Websites

We may elect, from time to time, to offer links from our Website to other third-party websites. Because we do not control the content of third-party websites, we are not responsible for, and we make no guarantees concerning, the accuracy, currency, suitability, or quality of the information in such content. We assume no responsibility for objectionable, inaccurate, misleading, or unlawful content made available by any third party on its website, nor do we assume any responsibility or liability for products, materials, or practices (including the privacy policies) of such websites. We strongly encourage you to review the privacy policies of any third-party website carefully.

Reviewing and updating your information

You may review and update the Information you have provided us by logging into the “My Account” section of the Website using your registered email address and password.

Privacy of children

Our Website is not intended for, or directed to, children. We do not knowingly collect or maintain any Information relating to children under the age of 13, without express parental consent. If you are a parent or guardian and believe we have unauthorized Information relating to a child, please contact us at 1-435-656-0599.

Security

We use security measures consistent with retail practices to protect Information and online transactions through our Website. Our Websites uses encryption technology, including Secure Sockets Layer, to protect the information we transmit across the Internet.

Privacy Policy changes

We reserve the right to revise this Privacy Policy at any time, so please check this section of our Website periodically for any updates or revisions. We reserve the right to make changes to the Privacy Policy without notice to comply with any law or regulation, court order, or administrative action.

Customer service

To ensure that we continue to offer the best customer service possible, we may monitor any of your communications with our employees, whether in writing or by telephone.

Contact

If you have any questions or concerns about this Privacy Policy, you can contact us via any of the following methods:

Email: sales@cobaltkinetics.com

Telephone: 1-435-656-0599

Mail: 615 N 3050 E Suite A6 St George, UT 84790